Senior Product Manager- Post-Sales Platform & AI Automation
Core
Own the delivery roadmap for Post-Sales (PS), Customer Success (CS), and Support initiatives, driving AI agent deployment and workflow automation to enhance customer engagement and operational efficiency.
Role type
Senior Product Manager (Post-Sales Platform & AI Automation)
Builds
Post-sales tooling platforms, AI-powered workflow agents, and internal enterprise tools for automotive retail partners.
Domain
Automotive retail technology (B2B SaaS)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product roadmap execution, requirements discovery, AI/LLM product deployment, engineering collaboration, data analytics (SQL/Databricks), stakeholder alignment, tool lifecycle management, go-live enablement
Preferred skills
CIO/internal tools experience, Salesforce/ServiceNow platform familiarity, automotive/DMS domain knowledge, Agile/Scrum delivery
Technologies
Databricks, Salesforce, JIRA, Confluence, LLMs, low-code automation tools
Responsibilities
Break down strategic priorities into quarterly plans and sprints; translate stakeholder insights into PRDs and user stories; drive AI agent deployment for intelligent routing and automation; serve as primary product interface for engineering squads; build dashboards to monitor adoption and automation rates; coordinate with global teams and prepare leadership updates; manage backlog and feature lifecycle for internal tooling; support end-to-end product launches and adoption tracking
Seniority
Senior, hands-on IC
