Call Operator (AYS) - Supervisor
Core
Supervise the Guest Services team at a Sheraton hotel, handling general enquiries, room assignments, and billing verification to exceed guest expectations.
Role type
Hotel Guest Services Supervisor
Builds
Guest experiences and operational support for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
OPERA property management system, supervisory experience, room assignment, billing verification, service standards oversight, team building
Preferred skills
community knowledge, guest relationship building, improvement initiatives
Responsibilities
Supervise Guest Services team, assign rooms based on guest preferences, handle general enquiries, verify and adjust guest billing, oversee service standards, plan team building activities
Seniority
Supervisor, hands-on management
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