Ombudsman - Investments and Advice
Core
Resolve standard and complex disputes in investments and advice, making impactful decisions individually or on a panel to influence industry practices.
Role type
Senior Ombudsman (Investments and Advice)
Builds
Independent complaints resolution outcomes for financial services consumers
Domain
Financial services regulation and dispute resolution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Legal qualifications, senior executive experience, industry knowledge (financial planning/stockbroking/managed funds/cryptocurrency/derivatives), tribunal/EDR/regulatory experience, complex issue analysis, decision explanation, coaching/mentoring
Preferred skills
Subject matter expertise in multiple I&A areas, external conference presentation, stakeholder engagement
Technologies
N/A
Responsibilities
Make decisions on I&A disputes, coach and mentor case workers, support relationships with consumer groups and regulators, present as subject matter expert
Seniority
Senior, hands-on IC with leadership responsibilities