Customer Service Consultant
Core
Full-time team member providing customer service, sales support, and mobile device repairs in retail stores.
Role type
Customer Service Consultant (Sales & Device Technician)
Builds
Repairs for mobile devices and accessories sold in-store
Domain
Retail / Mobile Technology
Required skills
Customer service, sales techniques, device repair, troubleshooting, inspection, inventory management, physical lifting (up to 25kg)
Preferred skills
Sales experience, budget/KPI management, fast learning, teamwork
Technologies
Mobile devices, repair tools
Responsibilities
Provide exceptional customer service and support, assist frontline staff with sales, diagnose and repair electronic and mechanical devices, troubleshoot faults and perform in-depth inspections, manage repair queues independently, maintain a safe and organized workbench
Seniority
Junior to Mid-level, hands-on IC
