Clinical Care Representative US
Core
Support Neko members through the care journey post-scan, ensuring referrals, follow-up actions, and clinical navigation are handled safely and efficiently.
Role type
Senior Clinical Care Coordinator (Patient Navigation)
Builds
End-to-end member care cases, referral loops, and clinical navigation workflows
Domain
US Healthcare / Digital Health / Preventative Care
Deliverable
client delivery
Required skills
Patient navigation, referral coordination, care management, US healthcare systems knowledge, EHR/care platform proficiency, complex case management, detailed documentation, stakeholder communication
Preferred skills
Multispecialty referral coordination, preventative healthcare models, dermatology/cardiology/primary care background, QA processes, healthcare technology exposure
Technologies
Epic, Athena, Elation, Salesforce Health Cloud
Responsibilities
Coordinate referrals and follow-up actions for members, manage insurance eligibility and prior authorizations, document cases and close referral loops, escalate complex or sensitive situations appropriately
Seniority
Mid-Senior, hands-on IC