Senior Technologist, LEO NOC
Core
Lead the implementation and management of customer experience and support services for Telesat's Low Earth Orbit (LEO) satellite network, ensuring operational excellence and system reliability.
Role type
Senior Network Operations Technologist (LEO Satellite)
Builds
LEO satellite communication services and support infrastructure for professional users
Domain
Satellite telecommunications / Space operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Satellite telecommunications technology, RF transmission principles, Network routing protocols (BGP, ISIS, OSPF, EIGRP), Network monitoring and control systems, Real-time data analysis, Technical documentation, Project milestone management, Cross-functional team leadership, Client relationship management
Preferred skills
MEF Level 2 services implementation, BOSS system integration, L2 services implementation, Bilingualism (French/English)
Technologies
BOSS systems, RF test equipment, Baseband test equipment, Network management terminals
Responsibilities
Lead CSR/NOC teams to implement services and maximize automation, Develop and manage technical implementation plans and specifications, Integrate monitoring and BOSS systems for fault detection and resolution, Organize cross-service meetings for resource planning, Monitor customer performance and experience, Escalate sensitive client issues, Develop methodologies to identify program gaps, Manage relationships with sales, engineering, and third-party vendors, Provide technical guidance on GEO/LEO transition projects, Write technical procedures and training materials
Seniority
Senior, hands-on IC with leadership responsibilities
