Senior Claims Consultant - Retail Income Protection Claims
Core
Managing a portfolio of complex, high-value Income Protection claims with a focus on technical excellence and outcome-driven portfolio management.
Role type
Senior Claims Consultant (Income Protection)
Builds
Resolution of complex insurance claims for retail customers
Domain
Insurance / Income Protection
Deliverable
client delivery
Required skills
policy interpretation, end-to-end claims management, medical/financial/legal information analysis, fraud detection, risk assessment, stakeholder relationship management, complex negotiation
Preferred skills
experience with trustee relationships, underwritten and default cover structures, rehabilitation provider coordination
Technologies
none stated
Responsibilities
Interpret policy terms and make fair decisions on complex claims; assess risk and identify fraud indicators; manage relationships with customers, trustees, medical practitioners, and legal representatives; prepare professional claim correspondence; balance customer outcomes with commercial considerations
Seniority
Senior, hands-on IC