Customer Service Consultant
Core
Greet customers, answer calls, maintain visitor databases, and drive sales of kitchen hardware fittings in a showroom environment.
Role type
Showroom Consultant (Retail/Sales)
Builds
Kitchen hardware product range and customer relationships
Domain
Home improvement / Kitchen hardware
Deliverable
product features
Required skills
Customer greeting, phone support, database management, face-to-face sales, trade show representation, administrative duties, product presentation
Preferred skills
Previous experience in kitchen hardware or hardware showroom sales
Technologies
Computerised customer and prospect database
Responsibilities
Greet customers and support them during showroom visits, answer incoming calls professionally, maintain customer/visitor registration database, develop existing and new customers through ethical sales methods, support staff in preparing for trade events and VIP visits, represent the organization at trade shows and exhibitions, perform general administration and maintain showroom cleanliness and display working order.
Seniority
Entry to Mid-level, hands-on IC
