Customer & Data Support Officer DRIVES Assurance (Temporary Opportunity up to 12 Months)
Core
Resolve data irregularities and system anomalies in the DRIVES database to maintain record integrity and support the Common Expiry Date scheme.
Role type
Customer & Data Support Officer (Transport Administration)
Builds
Customer transactions and data records within the DRIVES system
Domain
Government transport administration and vehicle registration
Deliverable
dashboards & analysis
Required skills
SQL, DRIVES system administration, vehicle registration policies, licensing procedures, data irregularity resolution, stakeholder communication
Preferred skills
Experience with Service NSW or Transport for NSW, complex matter investigation
Technologies
DRIVES, SQL, CAMS
Responsibilities
Resolve data irregularities and DRIVES system anomalies, administer the Common Expiry Date scheme, investigate and resolve complex matters relating to DRIVES database records, manage customer access to high-risk transactions via CAMS
Seniority
Mid-level, hands-on IC
