Assistant Branch Manager
Core
Support the Branch Manager in leading day-to-day operations, team development, and customer service for a family-owned equipment hire branch.
Role type
Assistant Branch Manager (Retail/Operations)
Builds
Equipment hire branch operations and customer service experience
Domain
Equipment rental / Hire industry
Deliverable
product features
Required skills
Team leadership and coaching, operational management, customer service and complaint resolution, problem-solving and root cause analysis, performance management, hands-on leadership
Preferred skills
Experience in retail or operational management, ability to role model high service standards
Responsibilities
Lead, coach and support the branch team; manage day-to-day branch operations, safety and service standards; manage customer concerns and complaints; support team performance, training and development; identify operational issues and implement solutions; drive branch performance and continuous improvement
Seniority
Mid-level, hands-on IC