Director of Operations
Core
Lead national last-mile delivery operations, optimizing network performance, workforce capacity, and financial targets to support business growth in Australia.
Role type
Senior IC Director of Operations (Logistics)
Builds
Last-mile delivery network and service capabilities
Domain
Logistics / Last-mile delivery / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, Strategic planning, Workforce planning, Quality management, Financial performance management, Stakeholder partnership
Preferred skills
MBA, Change management, Data-driven decision-making
Technologies
KPIs, Standard operating procedures, Rostering tools
Responsibilities
Own and lead the national operations function, Drive consistent site performance across the network, Head quality management and improvements through KPIs and SOPs, Lead workforce and capacity planning across all locations, Ensure operational readiness for peak periods and major volume events, Maintain strong ownership of safety, regulatory, and contractor compliance, Ensure financial performance and target gross margin achievement, Build and lead a high-performing operations leadership team, Partner with senior leadership and external stakeholders, Work with Human Resources to support industrial relations matters
Seniority
Senior, hands-on IC
