Consultant Gig #1017–Sydney (or hybrid) Communications Specialist, Student Remediation Program
Core
Design and manage all student- and stakeholder-facing messaging across email, SMS, letters, and phone scripts to ensure clarity, accuracy, and compliance during a data remediation initiative.
Role type
Communications Specialist (Student Remediation Program)
Builds
Student-facing communication templates, FAQs, escalation scripts, and multi-channel outreach campaigns.
Domain
Education / Data Remediation
Deliverable
product features
Required skills
Clear and compliant communication writing, translating technical/regulatory requirements into plain language, multi-channel communication management, privacy and data protection compliance, attention to detail, tone and empathy balancing
Preferred skills
Experience in education, financial services, or utilities; familiarity with compliance/legal/risk teams
Technologies
Email, SMS, letter platforms, call script systems
Responsibilities
Draft and oversee outbound communications across digital and print channels; Develop and maintain approved templates and call scripts; Coordinate communication schedules and callback processes; Track and report communication metrics; Assist in developing training for staff managing direct student contact
Seniority
Mid-level, hands-on specialist