MQ (Medical Quality) Complaint Management Specialist
Core
Manage escalated medical quality complaint files in a regulated healthcare environment by reviewing records, identifying missing information, and collaborating with stakeholders to ensure compliance and accuracy.
Role type
Medical Quality Complaint Management Specialist
Builds
Accurate complaint documentation, compliance reports, and process improvements for medical device/healthcare quality systems
Domain
Healthcare / Medical Devices / Quality Management
Deliverable
dashboards & analysis
Required skills
Complaint file review, data collection and verification, stakeholder communication, SAP proficiency, report generation, process adherence monitoring, training delivery, documentation standards enforcement
Preferred skills
MQ/P58 system experience, medical device industry knowledge, quality management experience, system implementation support, employee training experience
Technologies
SAP, Microsoft Office (Excel, Word, PowerPoint, Outlook), MQ, P58
Responsibilities
Review escalated complaint files for completeness and compliance; Contact stakeholders to obtain missing information; Document collected data in complaint-management systems; Monitor and track complaint tickets daily; Analyze MQ data and prepare reports/visualizations; Lead process training for new employees and update training materials; Identify documentation gaps and escalate compliance issues; Perform checks and balances to verify process adherence
Seniority
Individual Contributor, mid-level specialist