Member Support Consultant | Kings Cross (casual)
Core
Drive membership growth and retention by proactively reaching out to the community, conducting sales presentations, and delivering exceptional service to inspire people to start and continue their fitness journey.
Role type
Member Support Consultant (Sales & Retention)
Builds
Club membership base and member engagement
Domain
Fitness & Wellness
Deliverable
product features (membership acquisition & retention)
Required skills
sales presentation, community outreach, telephone lead generation, member retention, customer service, problem-solving, goal orientation, teamwork
Preferred skills
First Aid & CPR certification
Technologies
None stated
Responsibilities
Proactively contribute to club sales budget using promotions and referrals; generate and convert high-quality sales leads via community outreach and referrals; achieve required number of lead contacts via telephone; provide sales presentations and tours to prospective members; create great member journeys via positive and personalised interactions; achieve successful outcomes to enquiries; open and close the club as per roster; actively involve in member retention programs; make regular service calls to new and existing members to recommend club-based products.
