OMEGA Customer Service Advisor | Chatswood Chase
Core
Key point of contact for clients visiting the boutique to handle after-sales service and warranty needs, combining technical expertise with exceptional client service.
Role type
Customer Service Advisor (Luxury Watch After-Sales)
Builds
After-sales service solutions for OMEGA timepieces
Domain
Luxury Watchmaking / Retail
Deliverable
physical/clinical work
Required skills
timepiece diagnostics, bracelet interventions, ultrasonic cleaning, client relationship management, stock management, technical aptitude, dexterity, attention to detail
Preferred skills
previous experience in watch industry or luxury retail, passion for luxury watches, strong analytical ability, methodical approach
Responsibilities
Conduct timepiece diagnostics and prepare estimates, perform quick service and bracelet interventions, complete ultrasonic cleaning of cases and bracelets, build strong client relationships, support stock management and boutique operations, contribute to boutique sales targets
Seniority
Individual Contributor