Experience Trainer & Activations Lead
Core
Training new Experience Leads and ensuring service consistency across lounge and in-flight operations for premium air travel guests.
Role type
Senior IC Experience Trainer & Activations Lead
Builds
Premium low-contact air travel experience via custom jets and dedicated service teams
Domain
Aviation / Luxury Travel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service operations expertise, team mentorship, route activation, menu and service flow design, quality assurance auditing, guest journey management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Train new Experience Leads on service standards, lead activation of new routes and service flows, perform line checks to uphold quality standards, mentor and develop teammates
Seniority
Senior, hands-on IC