Library Customer Service and Program Support Officer
Core
Frontline customer service and program support for a public library, assisting patrons with digital resources, technology, and daily operations.
Role type
Part-time library customer service and program support officer
Builds
Welcoming, inclusive, and accessible library services for the community
Domain
Public library services
Deliverable
product features
Required skills
Frontline customer service, digital device navigation, opening/closing procedures, story time facilitation, routine enquiry resolution
Preferred skills
Public library experience, computer and mobile technology skills
Responsibilities
Provide friendly and inclusive customer service, assist customers with computers and digital resources, support day-to-day library operations, assist with story time sessions, provide relief support at other locations, resolve routine customer enquiries