Removals Quality Control Officer
Core
Ensuring training standards, quality outcomes, and inventory accuracy across removals and storage operations through field audits, staff coaching, and process improvement.
Role type
Senior IC removals quality control and training officer
Builds
Removals and storage operations
Domain
Logistics and moving services
Required skills
removals operations experience, storage containerisation, inventory control, WHS compliance, training delivery, quality auditing, forklift operation, manual handling, incident investigation, KPI tracking
Preferred skills
experience coaching crews, developing SOPs, reducing damage claims, improving customer satisfaction
Technologies
ICRs, inventory management systems, audit tools
Responsibilities
Deliver inductions and ongoing skills training for removals staff; conduct quality audits of removals jobs, storage receivals, and warehouse loading; monitor compliance with WHS and customer service standards; oversee inventory control accuracy and spot check physical goods; provide on-the-job coaching and real-time feedback to crews; maintain training and compliance records; track audit outcomes and damage trends; assist in incident investigations and corrective actions.
Seniority
Senior, hands-on IC