Senior Technician, Pharmacy Support & Operations
Core
Leads pharmacy support operations to meet throughput and quality targets, coordinates audit-ready documentation, and diagnoses recurring errors to implement workflow updates.
Role type
Senior Operations Lead (Pharmacy Support)
Builds
Pharmacy support workflows, audit-ready records, and operational safeguards
Domain
Healthcare / Pharmacy Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Queue management, discrepancy correction, workflow optimization, stakeholder alignment, process documentation, error diagnosis, cross-training coordination, staffing adjustment, policy implementation, automation piloting
Preferred skills
Lean Six Sigma certification, pharmacy technician licensure, health sciences degree
Technologies
Pharmacy support systems, audit documentation tools
Responsibilities
Assign tasks and monitor queues to achieve service levels; create and verify accuracy of audit-ready logs and reconciliations; explain procedures and policy implications to stakeholders; act as first-line escalation for complex cases; modify workflows and checklists to address control gaps; pilot tooling enhancements and document outcomes; direct cross-training and adjust daily staffing during peaks.
Seniority
Senior, hands-on IC with team leadership