Service Delivery Team Lead (Home Care / Aged Care Support Workers)
Core
Lead and develop a team of Support Workers to deliver in-home care services for clients across a broad Sydney service area.
Role type
Senior Service Delivery Team Lead (Home Care)
Builds
In-home care services and support for vulnerable clients
Domain
Healthcare / Aged Care
Deliverable
client delivery
Required skills
Coaching and mentoring, frontline care management, client relations and complaint resolution, workforce planning, stakeholder collaboration, multi-priority management
Preferred skills
Driver's licence, ability to travel across service area
Responsibilities
Coach and mentor Support Workers through onboarding, training, and field visits; Build strong client relationships and resolve concerns; Coordinate workforce availability and shift filling; Identify opportunities to improve service delivery and ways of working
Seniority
Senior, hands-on IC