Support Lead- Workato Integrations
Core
Lead production support for enterprise integration platforms including Workato, GoAnywhere MFT, and AWS-based Integration Hub/Eventing, ensuring high availability and business continuity.
Role type
Senior IC Production Support Lead (Integration Platforms)
Builds
Production-ready integration workflows, MFT processes, and event-driven architectures for enterprise clients
Domain
Enterprise Integration & Managed File Transfer
Required skills
Workato platform administration, GoAnywhere MFT management, AWS cloud services, incident management, change management, root cause analysis, team leadership, SLA/KPI management, security compliance, monitoring and observability
Preferred skills
ITIL framework knowledge, ServiceNow/Jira proficiency, disaster recovery planning, automation strategy
Technologies
Workato, GoAnywhere MFT, AWS (EventBridge, Lambda, SQS, SNS, CloudWatch, API Gateway), ServiceNow, Jira
Responsibilities
Lead production support for Workato integrations and AWS-based platforms; act as primary client-facing support lead; manage incident, problem, and change management processes; lead and mentor an offshore support team; monitor, troubleshoot, and optimize integration workflows and cloud components; conduct root cause analysis for major incidents; maintain operational runbooks and disaster recovery documentation; coordinate with stakeholders to resolve complex data flow issues.
Seniority
Senior, hands-on IC with team leadership
