Intake and Administration Officer - Uniting Counselling and Mediation
Core
First point of contact conducting detailed intake interviews, safety/risk screening, and case administration for children, families, and individuals in crisis or navigating family separation.
Role type
Intake and Administration Officer
Builds
Client intake records, case files, and referrals to appropriate services
Domain
Social services / Family counselling / Mental health
Deliverable
client delivery
Required skills
Trauma-informed engagement, safety and risk screening, case file management, mandatory reporting, data entry, recordkeeping, de-escalation, explaining family law basics
Preferred skills
Experience with CALD and LGBTQIA+ communities, familiarity with domestic violence and child protection, Accidental Counsellor training
Responsibilities
Conduct 3 intake appointments per day, gather demographic details and assess presenting issues, create and manage client files, coordinate appointments, provide information on services and fees, refer clients to appropriate services, handle reception and invoicing
Seniority
Junior to Mid-level, hands-on IC