Parts Support Specialist
Core
Support dealer network across Australia and New Zealand with parts-related enquiries, order management, and claims resolution.
Role type
Parts Support Specialist
Builds
Dealer success and positive customer outcomes in the aftermarket
Domain
Agriculture & Construction Equipment Aftermarket
Deliverable
client delivery
Required skills
Parts knowledge, order management, claims investigation, returns processing, stakeholder collaboration, problem-solving
Responsibilities
Provide support and guidance on dealer parts enquiries, Manage order status enquiries and resolve issues, Answer queries related to parts availability and shipment tracking, Investigate dealer shortage and overage claims, Process returns and associated credits, Support dealer training and knowledge-sharing activities
