Customer Support Agent
Core
Liaise directly with customers via phone and writing to assist with enquiries and post-sales requests.
Role type
Customer Support Agent
Builds
Customer interactions and resolution of post-sales requests
Domain
Insurance distribution
Deliverable
client delivery
Required skills
complaint and conflict handling, empathetic communication, verbal communication, written communication, working under pressure
Responsibilities
Handle customer enquiries over the phone and in writing, manage post-sales requests, resolve complaints and conflicts
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