Customer Success Engineer - Costa Rica
Core
Post-sales technical support and account management for customers using Redis in-memory database solutions.
Role type
Customer Success Engineer (CSE)
Builds
Customer adoption, retention, and upselling of caching and vector search solutions
Domain
In-memory databases, caching, vector search, cloud infrastructure
Deliverable
client delivery
Required skills
Web development (HTML5, CSS3, JavaScript, React.js, Angular, Vue.js, Node.js, Express.js, Django, Flask, Ruby on Rails), Database management (SQL, NoSQL/Redis), API integration, Basic DevOps (Docker, Kubernetes, CI/CD, AWS/Azure/GCP), Problem-solving, Research and analytics
Preferred skills
Portuguese language proficiency
Technologies
Redis, Docker, Kubernetes, AWS, Azure, Google Cloud Platform, React.js, Angular, Vue.js, Node.js, Express.js, Django, Flask, Ruby on Rails, MySQL, PostgreSQL
Responsibilities
Assist customers in overcoming technical obstacles, guide product adoption, cultivate client relationships, identify upselling and cross-selling opportunities, resolve technical issues efficiently
Seniority
Mid-level (2+ years experience)
