Customer Care Officer
Core
Support real estate agencies and their clients (sellers, landlords, tenants) via phone, email, and web chat, focusing on helping property owners action marketing invoices and complete online loan applications.
Role type
Customer Care Officer (Contact Centre)
Builds
Customer support for property marketing payment and short-term loan services
Domain
PropTech / Real Estate / Consumer Lending
Deliverable
client delivery
Required skills
Phone support, email support, web chat support, online loan application assistance, issue troubleshooting, escalation management, loan portfolio monitoring, red flag detection, cross-team collaboration
Preferred skills
Real estate experience, consumer lending knowledge, compliance knowledge, finance contract familiarity, Zendesk, Microsoft Teams, Zoho
Responsibilities
Deliver caring, solutions-focused support via phone, email, and web chat; Help referred customers complete their online loan application; Troubleshoot issues and escalate where needed; Assist with maintaining loan portfolio; Spot red flags and act early to prevent loan repayment issues
Seniority
Junior, entry-level