Logistics Specialist, Fulfillment
Core
Logistics Specialist supporting daily D2C and B2B fulfillment operations across the Americas, ensuring smooth order execution and resolving operational issues.
Role type
Logistics Specialist (Fulfillment Operations)
Builds
Order workflows, shipping performance, and fulfillment SLAs for direct-to-consumer and business-to-business channels
Domain
Logistics / Supply Chain / E-commerce
Required skills
ERP systems, warehouse management systems (WMS), order lifecycle management, fulfillment exception resolution, third-party logistics (3PL) coordination, operational testing (UAT), process improvement, root cause analysis, data tracking
Preferred skills
NetSuite, cross-functional collaboration, launch readiness support, automation opportunities
Technologies
ERP, WMS, EDI, e-commerce platforms, 3PL systems
Responsibilities
Monitor daily D2C and B2B order queues to identify shipments at risk of missing SLAs; Manage order execution activities and coordinate with warehouse partners; Investigate and resolve fulfillment exceptions including order holds and shipping discrepancies; Troubleshoot ERP, WMS, and EDI errors; Analyze operational trends and recommend improvements to workflows; Support operational launches involving new products and markets; Coordinate end-to-end testing and user acceptance testing (UAT) across platforms and logistics providers
Seniority
Mid-level, hands-on IC
