Customer Service Manager - Furniture
Core
Manage customer repairs, servicing, and related administrative duties for a furniture retail store.
Role type
Customer Service Manager (Retail Operations)
Builds
Repair tracking, customer updates, and administrative reports for a furniture retailer
Domain
Retail / Home & Lifestyle
Deliverable
product features
Required skills
repair management, high-volume administration, financial paperwork processing, report generation, stock coordination, customer complaint resolution, workflow prioritization
Preferred skills
flexible problem solving, team collaboration, health and safety awareness
Responsibilities
Manage customer repairs and servicing; tag faulty products and liaise with service agents and suppliers; update service databases; process invoices, claims, and finance paperwork; run weekly repair reports; advise customers on stock arrivals and organize deliveries; ensure health and safety compliance
Seniority
Individual Contributor, operational level