Drive Thru Performance Manager
Core
Lead the evolution of Drive Thru performance across a national restaurant network to improve speed, throughput, order accuracy, and hospitality.
Role type
Senior Operations Manager (Drive Thru Performance)
Builds
Drive Thru operations for a national QSR chain
Domain
Quick Service Restaurant (QSR) / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Drive Thru operations leadership, multi-site performance management, data analysis for operational insights, process improvement, team coaching, commercial performance optimization
Preferred skills
Experience in fast-paced QSR environments, ability to influence senior leaders, new site launch support
Technologies
POS systems, operational dashboards, performance tracking tools
Responsibilities
Lead initiatives to improve speed of service, window times, and order accuracy; Analyze performance data to identify trends and set operational priorities; Coach restaurant leaders to embed consistent routines; Optimize systems, processes, and layouts for efficiency; Partner with cross-functional teams to deliver sustainable improvements; Support new Drive Thru openings and drive commercial results.
Seniority
Senior, hands-on IC with multi-site influence