Intake and Administration Officer - Uniting Counselling and Mediation
Core
First point of contact conducting intake interviews, safety/risk screening, and case administration for families and individuals in crisis navigating family separation.
Role type
Intake and Administration Officer
Builds
Client files, case notes, and service referrals
Domain
Social services / Family law / Mental health
Deliverable
client delivery
Required skills
Trauma-informed engagement, safety and risk screening, case file management, data entry, mandatory reporting, de-escalation, explaining family law basics
Preferred skills
Experience with CALD and LGBTQIA+ communities, familiarity with domestic violence and child protection, Accidental Counsellor training
Responsibilities
Conduct intake appointments and assess presenting issues, create and manage client files, coordinate appointments, provide information on services and fees, refer clients to appropriate services, handle reception and invoicing
Seniority
Junior to Mid-level, hands-on IC