Client Service Specialist- Mt Gravatt
Core
Support and empower clients of all backgrounds by handling counter/telephone enquiries, performing general administration, and assisting with minor hearing aid repairs and troubleshooting.
Role type
Client Service Specialist (Hearing Health)
Builds
Hearing health services and client support
Domain
Healthcare / Hearing Health
Deliverable
client delivery
Required skills
proactive problem solving, computer literacy, mobile technology familiarity, appointment booking, claims processing, data entry, report generation, hearing aid troubleshooting, client liaison
Responsibilities
Greet clients and attend to counter and telephone enquiries; cover reception and undertake general administration duties including booking appointments, processing claims, data entry, and monthly reports; liaise with clients including children, adults, and those with complex or multicultural backgrounds; perform minor hearing aid repairs and troubleshooting; assist clinicians by identifying client needs and demonstrating hearing aid use.
