Supporter Services Executive
Core
First point of contact for supporters, donors, and fundraisers, delivering service via phone, email, and digital channels while managing donor engagement and retention.
Role type
Supporter Services Executive (Customer Service/Contact Centre)
Builds
Long-term donor engagement and retention for a national breast cancer charity
Domain
Non-profit / Healthcare / Customer Support
Deliverable
client delivery
Required skills
Inbound phone enquiry management, written communications, donation processing, CRM data management, donor stewardship calls, ticket management, reporting
Preferred skills
Raiser's Edge experience, Microsoft Office proficiency
Responsibilities
Respond to inbound donor enquiries via phone, email, and supporter inboxes; Process donations, supporter requests, and related administration; Conduct outbound donor stewardship calls; Maintain accurate records and update donor information within the CRM system; Manage supporter tickets and inbox enquiries within agreed service levels; Support donor retention initiatives and fundraising campaigns.
Seniority
Junior to Mid-level, hands-on IC