Customer Experience Representative
Core
Provide timely, efficient, and accurate technical and application support for MYOB's Tax product and other software modules via phone, email, and chat to accountants and accounting practices in Australia and New Zealand.
Role type
Customer Experience Representative (Technical Support)
Builds
MYOB SaaS products (Tax, Accounting modules) for small to medium businesses
Domain
Accounting software / SaaS
Deliverable
client delivery
Required skills
troubleshooting applications and workflows, technical and process domain knowledge in SaaS, problem solving, active listening, empathy, communication skills
Preferred skills
experience supporting products in an IT environment, knowledge of accounting products
Technologies
MYOB Tax product, MYOB Accounting modules
Responsibilities
Provide high quality responsive technical and application support for customers across Australia and New Zealand, Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams, Meet and exceed performance objectives (KPIs)
Seniority
Individual Contributor
