Business Manager
Core
Lead end-to-end delivery of security services across a multi-site client portfolio in NSW, ensuring service levels, safety, compliance, and profitability.
Role type
Senior operational leadership (Business Manager)
Builds
Security service delivery for national clients
Domain
Security services / Labor-intensive operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Multi-site operations leadership, client contract management, P&L analysis, workforce planning, rostering, budgeting, business development, industrial relations management, risk management, digital systems proficiency
Preferred skills
NSW Security Licence, experience with Workday/Workforce/Elumina/ISOPro, tertiary qualifications in Security Operations
Technologies
Workday, Workforce, Elumina, ISOPro, Microsoft Office
Responsibilities
Lead end-to-end delivery of security services across a multi-site client portfolio; Ensure contractual service levels, customer expectations and operational standards are consistently achieved; Build trusted relationships with clients and stakeholders, resolve issues early and continuously improve service delivery; Lead, coach and develop managers, coordinators, supervisors and frontline employees; Manage workforce planning and cost-effective rostering, including leave, overtime, training and non-billable time; Manage portfolio performance through budgeting, P&L analysis, accurate invoicing, cost control and revenue protection.
Seniority
Senior, hands-on IC with management team