Customer Service Representative
Core
Manage parts inquiries, requests, and quotes while handling phone services and addressing customer escalations for an automotive parts supplier.
Role type
Customer Service Representative (Parts Interpreter)
Builds
Customer service interactions and order records
Domain
Automotive parts retail and distribution
Deliverable
client delivery
Required skills
Parts inquiry management, phone service handling, inventory system usage, order record maintenance, KPI tracking
Preferred skills
Prior experience with Parts check or Repair Connection systems, relationship-building, proactive problem-solving
Responsibilities
Manage parts inquiries, requests, and quotes; Handle phone services; Use APG systems to manage parts and inventory; Address customer escalations; Maintain order records; Meet KPIs
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