Operations Lead – Accounts
Core
Operational backbone for the Accounts Hub ensuring effective business unit operations, resource governance, and commercial support for multi-state account portfolios.
Role type
Senior Operations Lead (Accounts)
Builds
Operational mechanisms for commercial data flow, resource capacity matching, and portfolio-level risk/compliance registers.
Domain
Commercial Real Estate / Professional Services Operations
Deliverable
dashboards & analysis
Required skills
Project/Construction management, Programme governance, P&L and margin management, Data discipline, Salesforce/Certinia/SAP proficiency, HSEQ governance, Cross-geography coordination
Preferred skills
JBS or offshore blended delivery team management
Responsibilities
Maintain resource capacity views and match onshore/JBS capacity to account demands; Identify and escalate resourcing constraints; Own operational mechanisms for PMO commercial data delivery; Support Director in hub financial reporting; Oversee compliance with project delivery frameworks and HSSE standards; Conduct account/project health checks and audits; Manage day-to-day utilisation of JBS resources; Act as primary interface for cross-geography delivery conflicts; Build relationships with national leaders for cross-referral.