Customer Engagement Consultant
Core
Deliver personalized, empathetic support to NDIS participants and their representatives across phone, email, and digital channels, guiding them through onboarding, plan navigation, and issue resolution.
Role type
Customer Engagement Consultant (Contact Center)
Builds
Customer support interactions and plan management services for NDIS participants
Domain
Disability services / National Disability Insurance Scheme (NDIS)
Deliverable
client delivery
Required skills
Empathy, problem-solving, clear communication, regulatory knowledge, risk identification, relationship building
Preferred skills
NDIS or disability sector experience, understanding of NDIS funding and pricing frameworks, lived experience supporting people with disability
Responsibilities
Guide participants through onboarding and plan utilization, resolve complex enquiries, support invoice and payment queries, capture accurate records, contribute to continuous improvement
Seniority
Individual Contributor