Guest Experience Officer - Overnight Programs
Core
Guide guests through exclusive after-hours wildlife encounters, share conservation stories, and deliver guided tours of animal exhibits and behind-the-scenes areas at Taronga Zoo.
Role type
Guest Experience Officer (Overnight Programs)
Builds
Roar & Snore and ZooSnooz overnight wildlife experiences
Domain
Zoology / Tourism / Hospitality
Deliverable
product features
Required skills
Guided tour facilitation, animal handling techniques, conservation storytelling, customer service, compliance with safety procedures, manual driving license, medium rigid vehicle license
Preferred skills
Responsible Service of Alcohol (RSA) certification, Working with Children Check
Technologies
None
Responsibilities
Conduct guided tours of animal exhibits and behind-the-scenes areas; Educate visitors about animal collection and breeding programs; Present animals ensuring correct handling techniques; Comply with Customer Service Charter and sustainability practices; Report Work, Health and Safety incidents.
Seniority
Casual or Part-time