Reviews & Reputation Specialist
Core
Own Koala's reputation across reviews, social, Reddit, creators, and AI assistants to drive SEO, GEO, and CRM programs.
Role type
Senior community and reputation specialist (reviews & growth)
Builds
Review generation engine, community advocacy journeys, and earned media mentions for global markets.
Domain
Ecommerce / DTC furniture brand
Deliverable
product features
Required skills
Review platform management, community management, copywriting, data analysis, cross-functional collaboration, SEO fundamentals, CRM journey building
Preferred skills
Digital PR, social listening, schema/UGC for SEO, multi-market experience
Technologies
Trustpilot, Google Reviews, Product Review, Klaviyo, SEO tools, social listening platforms
Responsibilities
Manage end-to-end review programs across multiple markets; build review-generation flows; manage community engagement on social and forums; coordinate influencer seeding for authentic reviews; handle reputation escalation and negative trend monitoring; partner with SEO on GEO roadmap and schema; build CRM advocacy journeys and referral programs.
Seniority
Mid-level, hands-on operator