Customer Service (Call Center) Expert | Remote - Contract
Remote · from United StatesFreelance / independent contractor
Core
Create natural, human-enacted customer service conversations and evaluate AI responses to train speech-to-speech AI agents.
Role type
AI data annotation specialist (customer service domain)
Builds
Custom datasets for speech-to-speech AI agents
Domain
AI training / Customer Service
Deliverable
production ML models
Required skills
Conflict Resolution, Voice Support, Escalation Management, Issue Resolution, Complaint Handling, AI Training, Call Center operations
Preferred skills
English C1+ spoken fluency
Technologies
Speech-to-speech AI systems
Responsibilities
Develop AI Training Content, Optimize AI Performance, Ensure Model Integrity
