Customer Care Coordinator - Home Care (Customer Care Manager)
Core
Primary trusted point of contact for older Australians, delivering high-quality personalized home care services and coordinating support networks.
Role type
Senior IC care manager (home care)
Builds
Personalized care plans and coordinated in-home support services
Domain
Healthcare + Home Care
Deliverable
physical/clinical work
Required skills
care coordination, client assessments, care plan development, relationship building, compliance documentation, multi-priority management
Preferred skills
experience in aged care, community services, or healthcare
Responsibilities
Meeting clients in their homes to conduct needs assessments, developing personalized care plans, coordinating services to meet individual needs, maintaining accurate documentation and compliance requirements
Seniority
Mid-level, hands-on IC
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