Injury Management Specialist
Core
Clinical and injury management subject matter expert providing specialist advice, guidance, and coaching to support high-quality decision-making and client outcomes for people with significant injuries within the CTP Scheme.
Role type
Senior IC injury management specialist
Builds
Person-centred treatment and care solutions for clients with complex physical and psychological injuries
Domain
Health and disability / Insurance and workers compensation
Required skills
injury management principles, evidence-based treatment approaches, person-centred care planning, complex medical and claims information analysis, critical reasoning, coaching and mentoring, stakeholder relationship building
Preferred skills
CTP Scheme knowledge, workers compensation experience, chronic injury assessment and coordination
Technologies
CTP Scheme, claims data analysis tools
Responsibilities
Provide specialist injury management advice on complex treatment and care matters; Review and interpret complex medical and claims information to identify risks and guide treatment pathways; Partner with clients, treating professionals, and internal stakeholders to support evidence-based outcomes; Coach and mentor Client Advisors and team members to build capability; Analyse claims data to identify emerging risks and trends; Contribute to quality assurance, continuous improvement, dispute resolution, and staff training