Medical Receptionist
Core
Welcoming face of busy medical practices, providing high-quality patient support and smooth front-desk operations.
Role type
Medical Receptionist
Builds
Front-desk operations and patient scheduling for medical practices
Domain
Healthcare administration
Required skills
Patient greeting, appointment coordination, billing processing (Medicare, EFTPOS, private), phone/email handling, patient record maintenance, cleaning and organizing reception areas, liaison with medical staff
Preferred skills
Experience with general medical practice systems (Best Practice, MedicalDirector, Zedmed, Cliniko, HotDoc, Automeds, PRODA, HealthLink), confidence using medical software, working in fast-paced environments, juggling competing priorities
Responsibilities
Greeting patients and managing front-desk enquiries, Coordinating appointments and supporting daily schedules, Processing Medicare claims, EFTPOS and private billing, Handling phone and email enquiries, Maintaining accurate patient records, Ensuring reception and waiting areas are clean, organised and patient-focused, Liaising with doctors, nurses, specialists and allied health teams