Client Intake Coordinator – Contact Centre (Perth)
On-site
Core
First point of contact for individuals seeking mental health and wellbeing support, handling high-volume inbound enquiries and coordinating services.
Role type
Client Intake Coordinator (Contact Centre)
Builds
Counselling and wellbeing service delivery
Domain
Mental health and Employee Assistance Program (EAP)
Deliverable
client delivery
Required skills
phone communication, customer service, time management, database management, Microsoft programs, client empathy, shift availability
Responsibilities
Responding to inbound enquiries via phone, website, live chat, and text; scheduling counselling appointments; coordinating services and case management; managing database record-keeping; following up with clients and counsellors; collaborating with mental health professionals.