Patient Support Coordinator
Remote
Core
First point of contact for patients accessing cannabis-based medicine treatments, handling high-volume calls to support complex medical journeys.
Role type
Patient Support Coordinator (Call Center)
Builds
Patient support pathways and treatment access
Domain
Healthcare / Digital Health (Cannabis-based medicines)
Deliverable
client delivery
Required skills
High-volume telephone handling, empathy, emotional resilience, appointment booking, documentation management, GDPR compliance, multi-system navigation
Preferred skills
Previous healthcare experience
Responsibilities
Managing ~450 weekly inbound/outbound patient calls, resolving complex and sensitive enquiries, booking appointments, maintaining accurate patient records, collaborating with Clinical and Pharmacy teams
Seniority
Individual Contributor