Senior Dispute Resolution Specialist - Banking and Finance
Core
Senior Dispute Resolution Specialist resolving complex financial complaints through negotiation, conciliation, and investigation for consumers and small businesses.
Role type
Senior IC dispute resolution specialist (banking & finance)
Builds
Fair outcomes for consumers and financial firms via alternative dispute resolution and formal assessments
Domain
Financial services / Banking & Finance / Dispute Resolution
Deliverable
client delivery
Required skills
negotiation, conciliation, case investigation, legal principles application, industry codes/guidance knowledge, Plain English writing, quality assurance, mentoring, critical thinking, organizational management
Preferred skills
experience in banking, legal, or compliance roles; resilience and empathy
Technologies
None stated
Responsibilities
Review complex unresolved complaints from consumers and small businesses; negotiate fair outcomes using alternative dispute resolution methods; investigate complaints to prepare verbal or written assessments; conduct quality assurance on team communications and assessments; mentor and coach colleagues on case management and resolution techniques
Seniority
Senior, hands-on IC with mentoring responsibilities