ICT Support and Test Engineer
Core
Deliver high-quality technical support by testing, installing, configuring, and troubleshooting automation, robotics, and digital systems for customers.
Role type
ICT Support and Test Engineer
Builds
Automation platforms, IoT-enabled devices, and integrated support services
Domain
Automation, Robotics, IoT, ICT Infrastructure
Required skills
Level 1–3 technical support, hardware/software/network troubleshooting, test strategy development, system commissioning, firmware updates, networking setup (Wi-Fi, Ethernet, routers, VPNs, firewalls), logical problem diagnosis, SOP review, incident management
Preferred skills
Field service or remote support experience, customer-facing technical assistance
Technologies
Automation platforms, IoT systems, robotics equipment, Wi-Fi, Ethernet, routers, VPNs, firewalls
Responsibilities
Provide Level 1–3 technical support for devices and platforms; diagnose and resolve hardware, software, and network issues; develop test strategies and conduct quality audits; install, configure, and commission automation systems and ICT infrastructure; perform maintenance upgrades and system checks; set up networking components; maintain accurate records of issues and resolutions.
Seniority
Mid-level, hands-on IC
