Delivery Operations Manager
Core
Manage service delivery operations for enterprise clients, acting as a trusted advisor to coordinate resources and resolve incidents to ensure business continuity.
Role type
Senior Delivery Operations Manager
Builds
High-performing service delivery teams and client operational outcomes
Domain
IT Services / Networking / Wireless Technology
Deliverable
client delivery (via careerplan.io/jobs/f03e2062-5b16-4f24-8e31-82a9147b37a8-delivery-operations-manager-at-peoplebank)
Required skills
Incident and problem management, stakeholder management, resource coordination, presentation skills, networking concepts, Cisco product experience
Preferred skills
ITIL certification, Project Management certification
Responsibilities
Build strong relationships with customer operational teams, coordinate resources to resolve incidents, act as primary escalation point, manage alignment of Asset Managers and Network Engineers, lead Quarterly Business Reviews, drive solution adoption aligned with customer objectives