Club Lounge Attendant
Core
Deliver exceptional personalized service, food and beverage presentation, and guest concierge support in a luxury hotel club lounge.
Role type
hospitality service associate (club lounge)
Builds
guest experiences and seamless lounge operations
Domain
luxury hospitality
Deliverable
product features
Required skills
food and beverage service, bar service, guest check-in/out, local knowledge, reservation coordination, transportation/dining/entertainment booking, housekeeping standards, responsible alcohol service, cross-departmental coordination
Preferred skills
RSA certification, relevant hospitality experience, career growth mindset, self-motivation, problem-solving
Technologies
none stated
Responsibilities
deliver exceptional service during all club lounge periods, welcome guests and manage check-in/out, act as a knowledgeable ambassador for Melbourne and the hotel, review guest preferences to personalize stays, maintain lounge cleanliness and stock, prepare and serve beverages, coordinate with Front Office, Concierge, Housekeeping, and F&B teams, promote hotel facilities and Marriott Bonvoy benefits