Service Delivery and Growth Manager
Core
Build and lead a new NDIS service operation from the ground up, establishing services across new locations and acquiring new participants.
Role type
Senior Service Delivery and Growth Manager (Start-up)
Builds
New NDIS service locations and sustainable participant bases
Domain
Disability services / NDIS / Community services
Required skills
Leadership and team management, Business development, Stakeholder engagement, NDIS compliance knowledge, Operational management, Recruitment, Commercial awareness, Market analysis
Preferred skills
Experience in SIL, in-home supports, or support coordination
Technologies
NDIS compliance frameworks
Responsibilities
Establish strong referral pathways and build a sustainable participant base, Develop relationships with Support Coordinators, Local Area Coordinators, Plan Managers, allied health professionals, hospitals, and families, Recruit, develop, and lead a high-performing team, Oversee day-to-day operations, participant outcomes, workforce performance, compliance, and financial performance, Identify market opportunities and contribute to revenue growth
Seniority
Senior, hands-on IC